Block, report, or both?
Blocking protects your own chat. Reporting helps us protect everyone. Here is when to use each.
2 min read
Block when…
- Someone is annoying you personally but not really breaking rules.
- You simply don’t want to see their messages anymore.
Report when…
- Someone is spamming, posting scam links, or pretending to be Santa HQ staff.
- Messages are hateful, harassing, or not safe for a family-friendly chat.
- Someone asks viewers for personal information.
How to report
- Open the three-dot menu (⋮) on their message.
- Choose “Report”.
- Pick the reason that fits best and submit.
Elf tip: When in doubt, do both: block so you stop seeing it, report so our moderators can deal with it.