Help home
Our live channel
Help with @SantaHQTracking
@SantaHQTracking is where Santa HQ goes live. Find the stream, get notified when we go live, and fix video problems.
Help with @SantaHQTracking2 min
How to find the live stream on @SantaHQTracking
All Santa HQ live streams and their Live Chat happen on @SantaHQTracking. Here is how to find the one that’s on now.
Help with @SantaHQTracking2 min
Get notified when @SantaHQTracking goes live
Never miss a stream. Turn on all notifications for the live channel in a few taps.
Help with @SantaHQTracking3 min
The live stream is buffering or won’t play
Frozen video, endless spinning, or a black screen? Try these fixes, in order.
Help with @SantaHQTracking2 min
Missed it? Watching past streams
How to find a stream after it has ended, and what happens to its Live Chat.
Help with @SantaHQTracking1 min
@SantaHQTracking or @Support.SantaHQ: which channel is which?
Santa HQ has two channels. One is where the fun happens, the other is where to get help.