Santa HQ Support
Help with @SantaHQTracking

@SantaHQTracking or @Support.SantaHQ: which channel is which?

Santa HQ has two channels. One is where the fun happens, the other is where to get help.

1 min read

@SantaHQTracking: the live channel

This is where Santa HQ live streams happen and where the Live Chat lives. Subscribe here to watch along and chat with other viewers.

@Support.SantaHQ: the help channel

This is where we share help for the Live Chat: how-tos, chat rule updates, and answers to common questions. Follow it for more answers like the ones on this site.

Anything else is not us

Look-alike channels may copy our name or logo. If a channel isn’t one of these two, don’t trust messages or offers from it.

More about help with @santahqtracking

Help with @SantaHQTracking2 min

How to find the live stream on @SantaHQTracking

All Santa HQ live streams and their Live Chat happen on @SantaHQTracking. Here is how to find the one that’s on now.

Help with @SantaHQTracking2 min

Get notified when @SantaHQTracking goes live

Never miss a stream. Turn on all notifications for the live channel in a few taps.

Help with @SantaHQTracking3 min

The live stream is buffering or won’t play

Frozen video, endless spinning, or a black screen? Try these fixes, in order.

Help with @SantaHQTracking2 min

Missed it? Watching past streams

How to find a stream after it has ended, and what happens to its Live Chat.