The live stream is buffering or won’t play
Frozen video, endless spinning, or a black screen? Try these fixes, in order.
3 min read
Quick fixes
- Refresh the page or close and reopen the YouTube app.
- Lower the video quality with the gear icon (⚙) → Quality.
- Move closer to your Wi-Fi router, or switch between Wi-Fi and mobile data.
- Close other apps or tabs that are downloading or streaming.
- Update your browser or the YouTube app.
- Restart your device.
Is it just you?
If lots of viewers in chat say the stream is down, the problem is probably on our end. Hang tight, and the stream will usually come back on its own. Check the @SantaHQTracking channel or follow @Support.SantaHQ for updates.
Elf tip: Running behind live? Click the “LIVE” label in the player to jump back to the newest moment.