All answers
Search every Santa HQ Live Chat answer, or filter by topic.
How to block someone in Live Chat on a computer
Hide a viewer’s messages from your view of the Santa HQ Live Chat in a few clicks.
How to block someone in Live Chat on a phone or tablet
Using the YouTube app? Block a viewer straight from the chat on iPhone, iPad, or Android.
Block, report, or both?
Blocking protects your own chat. Reporting helps us protect everyone. Here is when to use each.
What happens when you block someone?
A quick explanation of what the other person sees, what you see, and what blocking can’t do.
Why did I get a timeout?
Timeouts are short pauses from chatting. Here are the most common reasons they happen in the Santa HQ chat.
10 ways to avoid a timeout
Simple habits that keep you chatting all the way to Christmas Eve.
Slow mode, subscribers-only, and members-only explained
Can’t send a message? A chat mode might be on. Here is what each one means.
I got a timeout — what now?
Don’t worry. Here is how to get back to chatting without making things worse.
How to join the Santa HQ Live Chat
Everything you need to send your first message during a live stream on @SantaHQTracking.
Why isn’t my message showing up?
You hit send but nothing appeared? These are the usual reasons and how to fix them.
Live Chat is missing or won’t load
Can’t see the chat at all? Here is how to bring it back on a computer or phone.
The Santa HQ Live Chat rules
A family-friendly chat for viewers of all ages. Here is what we expect from everyone.
Staying safe in Live Chat
How to spot scams and fake Santa HQ accounts, and what to do about them.
How to find the live stream on @SantaHQTracking
All Santa HQ live streams and their Live Chat happen on @SantaHQTracking. Here is how to find the one that’s on now.
Get notified when @SantaHQTracking goes live
Never miss a stream. Turn on all notifications for the live channel in a few taps.
The live stream is buffering or won’t play
Frozen video, endless spinning, or a black screen? Try these fixes, in order.
Missed it? Watching past streams
How to find a stream after it has ended, and what happens to its Live Chat.
@SantaHQTracking or @Support.SantaHQ: which channel is which?
Santa HQ has two channels. One is where the fun happens, the other is where to get help.