Staying safe in Live Chat
How to spot scams and fake Santa HQ accounts, and what to do about them.
2 min read
Watch out for
- Accounts with names like “Santa HQ Official” or “SantaHQ Mod” that ask you to message them.
- Anyone promising prizes, gift cards, or a “call from Santa” in exchange for details.
- Requests for your address, phone number, school, or passwords.
Remember
- Our real channels are @SantaHQTracking and @Support.SantaHQ.
- Santa HQ will never ask for payments, passwords, or personal details in chat.
- Moderators have a wrench icon next to their name. The channel owner’s name is highlighted.
If something seems wrong
- Don’t reply or click anything they send.
- Report the message using the three-dot menu (⋮).
- Block them so you stop seeing their messages.
- Parents and guardians: tell a grown-up if a child sees something upsetting.
Elf tip: If a deal sounds too good to be true, it’s probably a Grinch in disguise.