Live Chat Help Desk
Merry chatting from Santa HQ Support
Quick, friendly answers for the Live Chat on our live channel, @SantaHQTracking. Learn how to join the chat, block someone who’s spoiling the fun, stay out of timeouts, and find the stream so you never miss a moment with Santa.
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Keep the chat merry
Blocking someone
Someone spoiling the fun? Here is how to block them on a computer or phone, and what actually happens when you do.
4 answersStay on the Nice List
Avoiding timeouts
Why timeouts happen in the Santa HQ Live Chat, the habits that keep you chatting, and what to do if you get one.
4 answersJoin the conversation
Live Chat basics
How to join the Santa HQ Live Chat, why a message might not show up, the chat rules, and how to stay safe while chatting.
5 answersOur live channel
Help with @SantaHQTracking
@SantaHQTracking is where Santa HQ goes live. Find the stream, get notified when we go live, and fix video problems.
5 answersMost asked in chat
See all answers →How to block someone in Live Chat on a computer
Hide a viewer’s messages from your view of the Santa HQ Live Chat in a few clicks.
10 ways to avoid a timeout
Simple habits that keep you chatting all the way to Christmas Eve.
I got a timeout — what now?
Don’t worry. Here is how to get back to chatting without making things worse.
Why isn’t my message showing up?
You hit send but nothing appeared? These are the usual reasons and how to fix them.
How to find the live stream on @SantaHQTracking
All Santa HQ live streams and their Live Chat happen on @SantaHQTracking. Here is how to find the one that’s on now.
Get notified when @SantaHQTracking goes live
Never miss a stream. Turn on all notifications for the live channel in a few taps.